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Banking Ombudsman Scheme
If you believe CCBNZ has not resolved your complaint to your satisfaction, you can seek independent assistance from the Banking Ombudsman Scheme. Please note that before the Banking Ombudsman Scheme can review your complaint, it must be fully investigated by CCBNZ.
The Banking Ombudsman Scheme can be contacted on:
Freephone: +0800 805 950
Website: https://bankomb.org.nz
Making a complaint: https://bankomb.org.nz/make-a-complaint
Postal Address: Banking Ombudsman Scheme
Freepost 218002
PO Box 25327
Wellington 6140
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The Banking Ombudsman Scheme can help customers to resolve concerns and disputes free of charge. The Banking Ombudsman Scheme is not able to consider all types of complaints - see the Banking Ombudsman Scheme for more information https://bankomb.org.nz/search?for=Banking+Ombudsman+Scheme
